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Quick Tips

Client Connection Health check​

When a Client is connected to CloudLAN room, following tests will help determine the health of connection.

Internet Speed​

Internet Connection speed determine the speed at which data can be transfered between Client & server. In Local office network scenario computers will be connected with 100Mbps/1Gbps LAN network connection, but when working remotely, even though Cloud server has 1 Gbps connection, Client maybe only connected using mobile data with 10 Mbps, so the maximum transfer speed between Client & Application Server will be 10Mbps.

You can test Client internet connection speed by going to speedtest.net or fast.com. If you feel the connection is slow, try connecting to a faster internet connection.

Connection latency​

Latency test will show the distance of Client location to CloudLAN server & is represented in 'ms - milliseconds', time it takes to reach the server. While provisioning a CloudLAN room, we will automatically suggest the nearest Datacenter so the latency is minimum. In case you want to test it yourself,

On Windows

  • Connect to CloudLAN room
  • Open Command Prompt
  • Type ipconfig and press enter
  • Search for CloudLAN device IP as shown in the app & note the Gateway IP
  • Type ping [gateway IP] for eg. "ping 10.120.120.1"

On Mac or Linux

  • Connect to CloudLAN room
  • Open Command Prompt
  • Type ifconfig and press enter
  • Search for CloudLAN device IP as shown in the app & note the Gateway IP
  • Type ping [gateway IP] for eg. "ping 10.120.120.1"

Connection with under '100ms' is ideal. If its above '300ms', contact CloudLAN support so we can switch your room to a closer location.

Sometimes the internet connection like low WiFi signal will also effect latency, so check latency over multiple connections if it look unusually high.


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Got a question not answered in this knowledge base?
Contact us at [email protected] or "chat with support" from our website or inside the app